The Only Thing More Important Than Our Boots Is Our Reputation !

Black Jack Custom Hand-Made In The USA Boot Specialists - Compare To Lucchese !

Contact Info / Return Policy / Proper Fit / Ship Info


Internet Customer Service:

Office Locations: Columbus NJ

Return Policy:

Who pays for the shipping costs? :
Customer is responsible for the safe return of items in new, resalable condition in the original packaging with all tags attached. Customer also pays for the shipping of exchange items. Shipping costs are non-refundable.

Can I Return My Purchase? will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). Sorry, no returns on custom orders such as, but not limited to Lucchese Classics, Lucchese Horseman Series, Wide Square Toe Boots and Black Jack brands. If you are concerned about the return policy in regards to the boot style you want please call or e-mail for the details of your selected style. Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk on carpeted areas until you are sure that your boots fit correctly.

Is there a restocking fee or other return fee? If so, how much?:
A 15% restocking fee will be applied to returned items.

Does this store offer refunds, store credit, and/or exchanges? :
We offer refunds, store credit or exchanges. See above for the specifics.

How much time does the customer have to make a return?:
30 days from receipt to have an authorized return delivered to our returns processing center.

How long does it take to process a refund?:
An average of 7 days.

How is the refund posted?:
Refunds posted within 60 days of the original payment are credited back to the original payment method. Refunds after 60 days from original payment are via PayPal or company check.

Is an authorization number (RMA, RA, etc.) required before customer can return product?:
Yes - unauthorized and/or misdirected returns may be refused. Are there exceptions to the standard return policy?:
Yes. Store Specials items with the exception of Lucchese Horseman Series Boots and Wide Square Toe Boots may be returned for exchange or store credit only.
Sports team, college logo, Wide Square Toe Boots and custom-made items may only be returned if defective as determined by the manufacturer.
Custom-made items include Lucchese Classics series boots and boots in non-standard sizes.
Women's standard sizes: 6-10 in B or C width
Men's standard sizes: 7.5 -13 in D, E, or EE width.

Shipping Information:

Orders within the continental US are usually shipped via UPS or US Postal Service. Orders to all other destinations are usually sent via USPS. Shipping times depend primarily on item availability - many of our items are made-to-order. Expedited shipping requests are handled on an individual basis. Additional fees may be required for international shipping of exotic leathers. Boot Hide Out will not falsify shipping documents or declare shipments as "gifts". International shipments may be subject to taxes, duties, or import fees that are charged on delivery. Check with your local postal service to see if any of these charges may apply to your shipment.

Getting The Right Fit The First Time With Boots:

Shopping for footwear online may seem a little tricky. The staff at Boot Hide Out wants to use their years of experience to help you get the right fit the first time. If you are unsure of your size please call our customer service department and we will assist you. Often times we can send you a pair of similarly styled boots for you to try on before you make your final purchase. When you receive your boots please take care in opening the box. Wear clean socks of the thickness that you would normally wear with your boots. Stay on soft carpeting when walking in the boots so they do not become scuffed in the process. Please do not bend down in an effort to stretch a boot that you are not sure you are keeping. If it’s going to fit you will know just by walking in it.

Boot Hide Out will only process one size exchange per customer before we recommend buying at a brick and mortar store so that you can try on the boot you will walk out with.

How Should A Pull-On Boot Fit? When you are holding the boot to try-on grasp the boot pulls at the sides. Your foot may struggle a bit to “pop” down into the boot. This is known as “breaking the throat” of a handmade boot. * HINT: Wearing a plastic bag over your foot during this process may be helpful. Getting past the throat of the boot is the first step. Don’t worry, your foot will come back out and this only has to be done the first time. Please don’t pull a muscle trying to get this first step accomplished. You will know if it’s just not going to work. Having a high instep or any previous foot injuries may make this task more difficult or even impossible. The boot should fit securely to the foot. Boots should not fit loosely or tightly, but the fit should be snug. The Roper has a more forgiving fit, but the same principles still hold true.

• Instep: Unlike shoes with laces, a boot has only the instep to hold it securely to the foot. Consequently, proper fit in the instep is of utmost importance. Boots should not fit loosely or tightly; the fit should be snug. The snugness is governed by the instep fit and the width of the throat. If the instep is too tight, go to a wider or larger size.

• Ball: When you walk or run, you bend your foot at its widest part, which is called the ball. In a quality boot, you will find a steel shank between the insole and the outsole that extends from the heel to the point where the ball of the boot begins. If the boot is too short for the foot, the ball of the foot will sit too far forward and force the toes into the toe box.

• Heel: A boot must slip slightly in the heel. There is nothing to prevent the heel of the foot from riding up slightly because of the way a boot is constructed. When the boot is new, the sole is stiff. As you wear the boot, the sole is "flexed." With time, most of the slippage will disappear. If the instep is too loose, the boot will slip excessively in the heel. To remedy this, you may need a more narrow width to shorten the circumference of the throat and thus lessen the slippage without cutting down on the length of the boot. Slight slippage is necessary to obtain a proper fit.

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